top of page

Refund Policy

A LEGAL DISCLAIMER

​1. Overview

At DoorStepTyres.com, we aim to provide high-quality products and reliable service. This Refund Policy outlines the conditions under which refunds, cancellations, and replacements are processed.

​

​

2. Order Cancellation

Before Dispatch

  • Orders can be cancelled free of charge before dispatch

  • Full refund will be processed to the original payment method

After Dispatch

  • Cancellation requests after dispatch may incur:

    • Delivery charges

    • Return logistics costs

  • Remaining amount will be refunded after deduction

 

 

3. Refund Eligibility

Refunds may be issued under the following conditions:

  • Wrong product delivered

  • Damaged product at the time of delivery

  • Order cancelled before dispatch

  • Product unavailable after order confirmation

All refund requests must be reported within 24 hours of delivery.

 

 

4. Non-Refundable Situations

Refunds will not be applicable in cases of:

  • Tyres used after installation

  • Damage due to improper handling or usage

  • Normal wear and tear

  • Incorrect tyre selection by the customer

 

 

5. Replacement Policy

  • Eligible products may be replaced instead of refunded

  • Replacement will be arranged after inspection and approval

  • Product must be unused and in original condition

 

 

6. Refund Process

  • Once approved, refunds will be processed within 5–7 business days

  • Amount will be credited via:

    • Original payment method (UPI, card, bank transfer)

    • Or bank transfer (if required)

 

 

7. Installation Charges

  • Installation/service charges are non-refundable once service is completed

  • If installation is not performed due to our issue, charges may be refunded

 

 

8. Failed Deliveries & Refusals

  • If the customer refuses delivery without valid reason:

    • Delivery and return charges may be deducted

  • Refund (if applicable) will be processed after deduction

 

 

9. Manufacturer Warranty

  • Tyres are covered under respective brand warranty policies

  • Manufacturing defects must be claimed directly with the manufacturer

  • DoorStepTyres will assist in the claim process if required

 

 

10. How to Request a Refund

To initiate a refund or replacement:

📧 Email: doorsteptyres@gmail.com

Please include:

  • Order ID

  • Issue description

  • Supporting images (if applicable)

 

 

11. Policy Updates

DoorStepTyres.com reserves the right to modify this Refund Policy at any time. Updates will be posted on this page.

By placing an order on DoorStepTyres.com, you agree to this Refund Policy.

bottom of page